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Copyright © 2020 Lux Therapy, Inc
All Rights Reserved
*Lux Therapy Red Light devices are designed for general wellness and the information provided is for educational use only. When starting any new general wellness activity such as fitness, diet, or supplementation, you should consult your wellness practitioner before starting. Use of Lux Therapy Red Light products or information does not constitute medical advice or treatment, and should not be used as a substitute for medical advice or treatment. Consult your doctor for recommendations on how to effectively apply red light to your wellness routine.
Terms & Conditions
Q: What is a Pay Later option?
A: Lux Therapy is proud to offer our latest item before it is available to the general public. Once we have a general shipping timeline, we offer a ‘pay later’ option, which allows us to manage allocation and distribution. The pay later option locks the allocation, coupon codes, and guarantees the product will be available to the customer.
Q: How do I select an item to Pay Later?
A: Simply add the item to your shopping cart and proceed with the purchase. You will be provided two options – pay now or pay later. If you choose to pay later, after placing your order, you will receive an email confirming your order.
Q: When will I be charged for my Pay Later order?
A: You will not be charged at the time you place the Pay Later order. You will receive a follow-up email with a Request for Payment for your order, once your order is ready to ship.
Q: When will I be charged for my Pay Now order?
A: If you choose Pay Now, you will be charged immediately. You will receive a confirmation of payment, and you will receive another email tracking information once your order ships.
Q: What happens if the release date changes? Will I be notified?
A: If the date is extended beyond the original estimated ship date, we will send you an email update.
Q: Can I cancel my order if I change my mind?
A: Yes. You can cancel your order any time before it ships. If it has already shipped and you decide to return it, it must be unopened, and you may be charged for the return shipping. Send an email with your order details to firstname.lastname@example.org, and your order will be canceled. You will receive an email with the cancellation for your records.
Q: What if I forget I placed a ‘pay later’ order – what happens then?
A: No problem. You will receive a ‘Request for Payment’ email prior to your order shipping. At that point, you can decline the payment. Please note, if you ignore the request, you will continue to receive ‘Request for Payment’ emails. At this point, we recommend you decline payment, at which point you will be removed from the ‘Request for Payment’ email list.
Q: When will I receive my pre-ordered items?
A: Lux Therapy is striving to ship pre-orders as soon as they are manufactured. Our goal is to ensure timely delivery of a pre-ordered item as quickly as possible.