Lux Therapy provides home-use medical-grade light therapy in a sleek, affordable, and precise product. Questions? Use the form below to contact us.
Lux Therapy provides home use medical grade light therapy in a sleek, affordable and precise product. Have questions? Use the form below to contact us.
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*Lux Therapy Red Light devices are designed for general wellness and the information provided is for educational use only. When starting any new general wellness activity such as fitness, diet, or supplementation, you should consult your wellness practitioner before starting. Use of Lux Therapy Red Light products or information does not constitute medical advice or treatment, and should not be used as a substitute for medical advice or treatment. Consult your doctor for recommendations on how to effectively apply red light to your wellness routine.
Terms & Conditions
Q: What is a pre-order?
A: Lux Therapy is proud to offer our latest item before it is available to the general public. Once we have a general shipping timeline, we offer pre-orders to allow allocation and distribution. The pre-order option locks the allocation and guarantees the product will be available to the customer.
Q: How do I pre-order an item?
A: Simply add the item to your shopping cart and proceed with the purchase. After placing your order, you will receive an e-mail confirming your order and providing you with an order number. Though a credit card is required to place a pre-order, it will not be charged until your item ships (so please be sure your card is not due to expire between the time you place your order and the time your item is expected to ship).
Q: When will I be charged?
A: You will not be charged at the time you place the pre-order. Only when your item ships will your credit card be charged.
Q: What happens if the release date changes? Will I be notified?
A: If the date is extended beyond the original estimated ship date, we will send you an email update.
Q: What if a special offer or giveaway becomes available after I place my pre-order?
A: No problem. All pre-ordered items will receive any offer enhancements that become available.
Q: Will I be reminded of my pre-order before it ships?
A: No. You will receive a notification only if something about your order has changed (e.g., the release date).
Q: Can I cancel my order if I change my mind?
A: Yes. You can cancel your order any time before it ships. If it has already shipped and you decide to return it, it must be unopened, and you may be charged for the return shipping. Send an email with your order details to firstname.lastname@example.org, and your order will be canceled. You will receive an email with the cancellation for your records.
Q: What if I forget I pre-ordered a game and buy it in the store? Can I return it?
A: Yes. As long as the item is unopened, you can return it for a full refund. You may still be charged for return shipping.
Q: When will I receive my pre-ordered items?
A: Lux Therapy is striving to ship pre-orders as soon as they are manufactured. Our goal is to ensure the timely delivery of a pre-ordered item as quickly as possible.