Need Support?

We Are Here To Help

we gathered the best of our knowledge in this page to make it easier for you

Frequently Asked Questions

We've provided answers to some frequently asked questions that people often ask. Let us know if you can't find the answer you're looking for

Warranty

We stand behind our products with an unwavering commitment to quality. Learn more about the LUX warranty for your product.
Frequntly-asked-questions

Frequently Asked Questions

The touch panel used to make a beeping noise, but now it is silent?
Your Lux Therapy device is designed with adjustable touch panel volume control. The controls could have been accidentally placed into silent mode. Please refer to page 20 in your User Manual for instructions on changing your volume controls.
I've misplaced the screws to the positioning base, what do i do now?
Please refer to the additional accessories that were included with your original purchase. You will find that we included extra positioning base screws in case you have misplaced either of the original screws that were included. If need for extra screws, please contact our customer service department, and we'd be happy to provide you a solution.
Is it important to use the included items in the travel kit while I’m doing my treatment?
The travel kit is included as a way to improve your habits. We believe that routines will become habits when they are comfortable and enjoyable, and that is why at Lux Therapy our devices provide the most convenient and comfortable light therapy treatment solutions on the market. All of the the items in the kit have been carefully selected to create a wellness routine that will become a habit that you love.
The touch panel formerly make a beeping noise, but now it is silent?
Your Lux Therapy device is designed with adjustable touch panel volume control. The controls could have been accidentally placed into silent mode. Please refer to page 20 in your User Manual for instructions on changing your volume controls.
I've misplaced the screws to the positioning base, what do i do now?
Please refer to the additional accessories that were included with your original purchase. You will find that we included extra positioning base screws in case you have miss placed either of the original screws that were included. If need for extra screws, please contact our customer service department, and we'd be happy to provide you a solution.
Is it important to use the included items in the travel kit while I’m doing my treatment?
The travel kit is included as a way to improve your habits. We believe that routines will become habits when they are comfortable and enjoyable, and that is why at Lux Therapy our devices provide the most convenient and comfortable light therapy treatment solutions on the market. All of the the items in the kit have been carefully selected to create a wellness routine that will become a habit that you love.

Setup

The touch panel formerly make a beeping noise, but now it is silent?
Your Lux Therapy device is designed with adjustable touch panel volume control. The controls could have been accidentally placed into silent mode. Please refer to page 20 in your User Manual for instructions on changing your volume controls.
I've misplaced the screws to the positioning base, what do i do now?
Please refer to the additional accessories that were included with your original purchase. You will find that we included extra positioning base screws in case you have miss placed either of the original screws that were included. If need for extra screws, please contact our customer service department, and we'd be happy to provide you a solution.
Is it important to use the included items in the travel kit while I’m doing my treatment?
The travel kit is included as a way to improve your habits. We believe that routines will become habits when they are comfortable and enjoyable, and that is why at Lux Therapy our devices provide the most convenient and comfortable light therapy treatment solutions on the market. All of the the items in the kit have been carefully selected to create a wellness routine that will become a habit that you love.
The touch panel formerly make a beeping noise, but now it is silent?
Your Lux Therapy device is designed with adjustable touch panel volume control. The controls could have been accidentally placed into silent mode. Please refer to page 20 in your User Manual for instructions on changing your volume controls.
I've misplaced the screws to the positioning base, what do i do now?
Please refer to the additional accessories that were included with your original purchase. You will find that we included extra positioning base screws in case you have miss placed either of the original screws that were included. If need for extra screws, please contact our customer service department, and we'd be happy to provide you a solution.
Is it important to use the included items in the travel kit while I’m doing my treatment?
The travel kit is included as a way to improve your habits. We believe that routines will become habits when they are comfortable and enjoyable, and that is why at Lux Therapy our devices provide the most convenient and comfortable light therapy treatment solutions on the market. All of the the items in the kit have been carefully selected to create a wellness routine that will become a habit that you love.
Setup-lux-device
Learn-more-about-Lux-devices-and-red-light-therapy-on-LUXIPEDIA

LUXOPEDIA - The WIKI of Red Light Therapy

The touch panel formerly make a beeping noise, but now it is silent?
Your Lux Therapy device is designed with adjustable touch panel volume control. The controls could have been accidentally placed into silent mode. Please refer to page 20 in your User Manual for instructions on changing your volume controls.
I've misplaced the screws to the positioning base, what do i do now?
Please refer to the additional accessories that were included with your original purchase. You will find that we included extra positioning base screws in case you have miss placed either of the original screws that were included. If need for extra screws, please contact our customer service department, and we'd be happy to provide you a solution.
Is it important to use the included items in the travel kit while I’m doing my treatment?
The travel kit is included as a way to improve your habits. We believe that routines will become habits when they are comfortable and enjoyable, and that is why at Lux Therapy our devices provide the most convenient and comfortable light therapy treatment solutions on the market. All of the the items in the kit have been carefully selected to create a wellness routine that will become a habit that you love.
The touch panel formerly make a beeping noise, but now it is silent?
Your Lux Therapy device is designed with adjustable touch panel volume control. The controls could have been accidentally placed into silent mode. Please refer to page 20 in your User Manual for instructions on changing your volume controls.
I've misplaced the screws to the positioning base, what do i do now?
Please refer to the additional accessories that were included with your original purchase. You will find that we included extra positioning base screws in case you have miss placed either of the original screws that were included. If need for extra screws, please contact our customer service department, and we'd be happy to provide you a solution.
Is it important to use the included items in the travel kit while I’m doing my treatment?
The travel kit is included as a way to improve your habits. We believe that routines will become habits when they are comfortable and enjoyable, and that is why at Lux Therapy our devices provide the most convenient and comfortable light therapy treatment solutions on the market. All of the the items in the kit have been carefully selected to create a wellness routine that will become a habit that you love.

Warranty

Your satisfaction is important to us. If within 60 days of your order date, you are unsatisfied for any reason, you may return your purchase to us for a refund. Contact returns@luxtherapy.com to request return instructions.

2 Year Warranty. Don’t worry, whether you’re in or out of warranty, we’re still on hand to help. Within two years of your purchase, if the device is not working properly due to a manufacturer’s defect, we will repair or replace it. Determination of the solution will be assessed on a case by case basis, and we will work to ensure you are up and running as quickly as possible. Contact support@luxtherapy.com with all warranty inquiries.

Lux-device-warranty
Return-your-Lux-device

Returns

When returning a non-defective product, the customer is responsible for all shipping expenses. Shipping charges are non-refundable. Products must be returned in their original packaging with all original parts and accessories or the shipment will be refused by the warehouse. A refund will be issued after the product is received and inspected by Lux Therapy for damage or missing accessories. If the returned device is damaged or returned in an un-sellable condition, the shipment will be refused/returned to the sender. Applicable refunds will be applied to the payment method used in the original order.

A 20% restocking fee will be charged for any elective returned purchases after the 60-day return window. Lux Therapy will assess each warranty claim on a case by case basis. Resolution of warranty claims may include but is not limited to the following: Shipment of a replacement part or parts, phone, chat, or email support to troubleshoot a solution, product replacement. Warranty is valid for three years from the date of purchase. Any and all customer damage to light is not covered under warranty. This includes breakage/damage from dropping, misuse, or tampering with the light and/or attempting to make repairs without prior authorization.

Any shipment that was shipped correctly but is subsequently refused by the recipient,

unable to be delivered, or is returned to our warehouse will incur a flat $50 fee to compensate return shipping, warehousing, and receiving expenses.

The 2-year warranty is valid only to the original purchaser if purchased directly from www.luxtherapy.com or an authorized re-seller and is non-transferable.

Need More Information?

Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
  • Image
  • SKU
  • Rating
  • Price
  • Stock
  • Availability
  • Add to cart
  • Description
  • Content
  • Weight
  • Dimensions
  • Additional information
  • Attributes
  • Custom attributes
  • Custom fields
Compare
Wishlist 0
Open wishlist page Continue shopping